Canada Day Office Closures

In recognition of Canada Day, all of our offices will be closed on Thursday, July 1st.
Client services will be unavailable on that day. Our offices will open on Friday, July 2nd at 8am for telephone support only. Emergency and on-call services will operate as normal.
Have a safe and happy Canada Day!

Christmas Holiday Hours

Christmas Holiday Hours

As we approach the holiday season, please note that Storm’s offices—Ottawa, Perth, and Chesterville—will be operating on the following holiday schedule:

Date Hours
Thurs., Dec. 24 Offices closed. Client services will NOT be available.
Fri., Dec. 25 Offices closed for Christmas Day.
Sat., Dec. 26 Offices closed. Client services will be available 10 am to 4 pm.
Sun., Dec. 27 Offices closed. Client services will be available 10 am to 4 pm.
Mon., Dec. 28 Offices closed for Boxing Day stat holiday.
Tues., Dec. 29 Offices open.
Wed., Dec. 30 Offices open.
Thurs., Dec. 31 Offices closed. Client services will NOT be available.
Fri., Jan. 1 Offices closed for New Year’s Day.
Sat., Jan. 2 Offices closed. Client services will be available 10 am to 4 pm.
Sun., Jan. 3 Offices closed. Client services will be available 10 am to 4 pm.

Customer Support:
If you require assistance during holiday office hours, please contact us:
Email: support@storm.ca
Phone: 613-567-6585 | 1-866-25storm

Emergency and on-call services will operate as normal.

Wishing all of our clients and their families a safe and happy holiday season, and a Happy New Year!

Thanksgiving Long Weekend Office Closures

Thanksgiving Long Weekend Office Closures

In recognition of this year’s Thanksgiving Holiday long weekend, all of our offices will be closed on Monday, October 12.

Client Services will not be available that day. Our regular business hours will begin again on Tuesday, October 13, at 8 am. Emergency and on-call services will operate as normal.

Should you need to get in touch with us, please call 613-567-6585 or e-mail us at support@storm.ca.

We wish everyone a Happy Thanksgiving!

Civic Holiday Long Weekend Office Closures

Civic Holiday Long Weekend Office Closures

In recognition of this year’s August Civic holiday, all of our offices will be closed on Monday, August 3rd.

Client Services will not be available that day. Our offices will re-open for business on Tuesday, August 4th at 8 am. Emergency and on-call services will operate as normal.

Should you need to get in touch with us, please call 613-567-6585 or e-mail us at support@storm.ca.

To assist our Residential Wireless Clients 

An additional FREE 100 GB of data has been/will be added to your account for the months of April, May, June, July and August 2020.

An important Weather Tip From Storm

When you know a lightening storm is looming, keep your modem/router and other electronics safe by turning them off, and unplugging them from the wall.

A direct lightening strike could send a surge of electricity through household wiring, destroying electronic devices and circuits. Unplugging is the best way to ensure that your device is not damaged during an electrical storm, thereby preventing internet downtime resulting from an avoidable repair.

We wish everyone a safe and happy August long weekend!

New Pricing for Residential Wireless Service Packages

New Pricing for Residential Wireless Service Packages

In light of what appears to be our ‘new normal’, Storm is very pleased to announce that it has re-priced some of its residential wireless service packages to better meet your day-to-day internet connection needs.

 

New Pricing – Effective September 1, 2020

Starter

3/1

Unlimited

$54.95/month+HST

Silver

5/1

Unlimited

$69.95/month+HST

Gold

10/1

300 GB Datacap

(up from 200 GB)

$79.95/month+HST

“NEW”

Gold Unlimited

10/1

$94.95/month+HST

Platinum

10/5

500 GB Datacap

(up from 400 GB)

$104.95/month+HST

Velocity 10

10/3

300 GB Datacap

$79.95/month+HST

“NEW”

Velocity 10 Unlimited

10/3

$94.95/month+HST

Velocity 15

15/3

400 GB Datacap

$89.95/month+HST

Velocity 20

20/5

500 GB Datacap

$99.95/month+HST

“NEW”

Velocity 25

25/5

500 GB Datacap

$114.95/month+HST

LTE-5

5/1

BECOMES UNLIMITED

$69.95/month+HST

LTE-10

10/1

300 GB Datacap

$79.95/month+HST

LTE-15

15/1

400 GB Datacap

$89.95/month+HST

LTE-20

20/1

500 GB Datacap

$99.95/month+HST

Should you decide that you would like to upgrade your current service package, please contact us by sending an email to support@storm.ca or by giving us a call at 613-567-6585.  Remember,  these new packages are options only;  you are under no obligation to change your current service package with us.

With Ontarians now in Stage 3 as of July 17, in accordance with the Province’s Re-opening Plan, Storm will not be extending it’s COVID-19 extra free 100GB of datacap/month beyond August 31.

Canada Day Office Closure

Canada Day Office Closure

In recognition of Canada Day 2020, all of our offices will be closed on Wednesday, July 1st.

Client Services will not be available that day. Offices will re-open for telephone support only on Thursday, July 2nd, at 8 am. Emergency and on-call services will operate as normal.

Should you need to get in touch with us, please call 613-567-6585 or e-mail us at support@storm.ca.

To assist our Residential Wireless Clients 

An additional FREE 100 GB of data has been/will be added to your account for the months of April, May, June, July and August 2020.

We wish you and yours good health this Canada Day

Storm Internet Services’ Fibre to the Home rollout underway in Clayton

Storm Internet Services’ Fibre to the Home rollout underway in Clayton

CLAYTON — A little more than a year after breaking ground, Storm Internet Services (Storm) has begun connecting fibre-to-the-home (FTTH) customers in this Eastern Ontario village, after completing the main subterranean lines of a new fibre broadband network.

Headquartered in Ottawa, the firm recently marked the milestone achievement of being able to offer Clayton residents fibre-line Internet featuring speeds exceeding those found in Canada’s biggest urban environments.

The Storm team is now busily hooking up homes to upload/download speeds of 500 Mbps/500 Mbps at the top level, ranging down to a 50 Mbps/50 Mbps package whose performance still far exceeds old copper DSL technology that never even existed in Clayton to begin with.

Undertaken entirely without government funds, the FTTH project grew out of the concerns of a local citizen’s group over lack of broadband in the Municipality of Mississippi Mills, especially Clayton. Armed with a survey showing strong local demand, the ‘MM2020’ committee approached Storm about creating the company’s first-ever residential fibre network from scratch, to bring about the goal of making such service available to every home by the end of this year.

About 120 individual households signed up in advance, and it was a ‘go.’

A worker on a tracked drill creates a hole for pipe beneath a road or laneway, through which fibre-optic cable was pulled as part of Storm’s FTTH project, earlier this year.

While the Canadian shield proved a greater than expected challenge in trenching the 15 kilometres of fibre-optic cable comprising the backbone of the Clayton network — adding time to the build— the Storm team prevailed on the “proof of concept” project.

“We now consider ourselves ‘fibre experts,’ having overcome so many obstacles,” observes Gayle Moore, Storm VP Human Resources & Administration/Corporate Secretary. “Our team members are too many to mention …  it was a small village that helped Storm’s Clayton project become a reality and our first successful residential fibre-to-the-home rollout.”

MM2020 member and former Mississippi Mills councillor Paul Watters says he’s been hearing “very good things” from those already connected as well as others in the process. “We couldn’t get a better group of people than the Storm people,” says Watters, also lauding the firm’s employees for setting up individual modems to ensure working service, rather than just handing equipment over to the newly connected.

The Storm crew prepares a “drop install” — laying a section of fibre-optic cable into a home being connected to the company’s new FTTH network in Clayton.

Beyond fast download speeds, Clayton households now enjoy access to equally quick upload performance, which is critical for video-conferencing (such as Zoom) as well as stable VPN connections for communicating back to a corporate office. And that, he points out, is crucial for the 38 percent of residents who have indicated they are telecommuters.

“Man, they’ve got good people working there,” he adds of Storm. “My hat goes off to them.”

Despite its close proximity to the Nation’s Capital, the village lacked any kind of wired broadband service, until now. While Storm already offers its well-known fixed wireless broadband service in the area, the hilly and treed geography of Mississippi Mills sometimes requires the customer to purchase a tower — a cost avoided for those in reach of the new FTTH project. Unfortunately, not quite as many households are located along Storm’s new fibre routes as originally envisioned: Those earlier technical challenges with the hard Lanark County ground and related extra costs have forced the company to shorten the runs somewhat, curtailing availability of FTTH to about 90 Clayton addresses at this time.

“We would very much like to continue to provide FTTH to more residents in the Clayton area and beyond, but without financial support from communities, municipalities and government, expansion will only be possible as our cash flow permits,” observes Michel Lalonde, VP Operations and Sales. “Maintaining and expanding our wireless network will continue to be Storm’s number one priority especially during this global pandemic as we have so many clients depending on us during this very difficult time.”

Storm technicians trench a cable through a yard to connect a home to the main fibre-optic line along the road.

“They’re not getting any municipal funding … they’re not getting anything from the government, so to speak,” observes local resident Katie Peter. “So this is coming out of Storm’s pocket,” adds Peter, also expressing regret that permission to use existing utility poles in Clayton was not forthcoming, compelling the installers to go underground with the fibre. “That’s something I feel should change,” offers the former member of the MM2020 group. “I feel the poles have been paid for.”

Peter says she understands the constraints that have placed FTTH out of reach to about 30 Clayton homes, including her own, though she admits “feeling quite envious” of those folks in the village who have managed to tap in.

“This is just the beginning, this is just the tip of the iceberg of the potential,” she enthuses, adding of Storm: “I’m for any small business that’s willing to put some backbone behind what they’re saying to move things forward for the better of a community.”

Peter currently relies on a satellite Internet connection — at a whopping $230 per month  — with an anemic upload of just over 1.5 Mbps and highly susceptible to weather variation. While “better than nothing,” she says it’s far short of the value and performance of FTTH.

“This isn’t just about Netflix and streaming,” adds Peter of the need for robust connectivity — upload included — to keep people in a rural community like Clayton. She notes the example of her senior neighbours for whom video conferencing would be a vast improvement to communicate with family, especially if they are hearing impaired — or with virtual doctors’ visits. Other neighbours have children attending not only elementary and secondary level classes from home — during these COVID-19 times — but college and university as well. Still others have home-based businesses or are trying to work from home.

Splicing fibre-optic cable is a necessary part of creating a fibre network. This is Storm’s splicing unit.

Storm’s FTTH rollout to eligible Clayton residents comes as Mayor Christa Lowry describes Mississippi Mills as still “a world behind in connectivity” and acknowledges her township’s continued “frustration” over that reality.

“Current investments across Ontario will still leave many residents unserved and the current COVID-19 pandemic has further underscored this digital divide,” notes Lowry, whose council voted unanimously June 16 to decry the “limited to non-existent” Internet access in many rural communities. The circulated resolution urges the provincial and federal governments to ensure rural broadband projects qualify for shovel-ready infrastructure spending as part of future economic recovery plans.

“I can think of no more impactful an investment to our economic recovery than investing in rural broadband so that all Ontarians can access this essential service,” adds Lowry, who intends to press this case with members of the Ford cabinet at the Association of Municipalities of Ontario conference in August.

The delegation from Mississippi Mills will also highlight how lack of access to utility poles impedes smaller Internet service providers (like Storm) from filling the gaps in rural Ontario, says the mayor, who asserts that it’s time to “even the playing field.”

While Clayton represents Storm’s first foray into FTTH, the private company does have previous fibre experience on the business side, operating a fibre-optic network it installed at the 417 Business Park in Vars six years ago. And Storm CEO Birket Foster says the latest project means Storm could be on the lookout for more underserved villages interested in deploying FTTH in the future.

Among Eastern Ontario’s first Internet Service Providers when established in 1996, Storm has focused on continuous innovation and client-driven service and support that consistently exceed expectations.  Serving both residential and small-to-medium sized business clients in Eastern Ontario, the firm provides high-speed access across 8,000 square kilometres of the Ottawa Valley and beyond — with a particular focus on wireless delivery.  Storm also operates as a third-party DSL and cable internet reseller in more urban markets.

Storm Internet Services helps customers in time of need, holds line on prices

OTTAWA — Storm Internet Services (Storm) wishes to reassure its valued customers that no price hikes are planned during this difficult pandemic period. In fact, to make life easier for users, Storm has boosted data caps by 100 Gb on wireless packages that don’t already feature unlimited data. The firm has also postponed its auto-lock process to keep clients connected even if they fall a little behind on their payments.

Holding the line on prices across the company’s spectrum of broadband packages is the latest of all of the good things Storm has been doing to serve subscribers “already challenged enough” by present circumstances, says Birket Foster, company owner and Chief ‘Enablement’ Officer (CEO).  

The pledge contrasts with reported increases imposed by a couple of prominent competitor ISPs. Storm, Foster emphasizes, will not follow suit, noting how the team at Storm has been going “above and beyond” during the COVID-19 crisis.

Foster points out that Storm continues to actively connect new clients on its network, rolling trucks daily to accomplish those installs. Company technicians are working weekends as well, he proudly says, to install and effect repairs and upgrades as required on what has become especially crucial wireless infrastructure for so many. 

Chief Financial Officer Dan Frangione echoes the CEO while saying of the unchanged prices: “Storm appreciates the fact that the internet is essential, now more so than ever before. We wish to continue providing a quality service without price-gouging our customers all while ensuring the best customer service available”

On the technical side, Chris Reinkeluers explains that Storm benefits from having built a “robust network.” The VP of Network Infrastructure adds, “We do not oversubscribe beyond the capacity of our network. Although we do have some demand issues, it is manageable.”

The need for video and VPNs has proven the mettle of the Storm network.

A growing number of people have been turning to Storm during this pandemic period. One customer recently vouched for the service with a personal email of thanks to the team at Storm, noting that “during this Covid time, my husband and I want to thank you and all the staff at Storm for keeping us connected.” Which is why clients refer their neighbours and family to Storm. “The refer a friend program has proven particularly effective for helping people learn about Storm Internet Service and its reliability,” observes Michel Lalonde, VP Sales.

Among Eastern Ontario’s first Internet Service Providers when established in 1996, Storm has focused on continuous innovation and client-driven service and support that consistently exceed expectations.  The private company serves both residential and small-to-medium sized business clients in Eastern Ontario and provides high-speed access across 8,000 square kilometers of the Ottawa Valley and beyond.  Well known for its ever-expanding fixed terrestrial wireless service, especially in the rural areas, Storm also offers wired packages like DSL in more urban markets as well as fibre for business customers.

Birket Foster buys out Charles Walther to become sole owner and CEO of Storm Internet Services

EASTERN ONTARIO Storm Internet Services (“Storm”) announced that Christie & Walther Communications Limited has sold its interest in Storm to Birket Foster. Birket Foster and Charles Walther have served as owners and directors and shared the duties as Chairman of Storm since 2003. Mr. Walther has chosen to retire at this time. 

“Storm is grateful for Charles’ services these past 17 years as a director and shareholder of Storm and, on behalf of Storm, we wish him continued success as he moves into the next chapter of his life,” commented Foster.

Birket Foster will take on the role of Chairman and CEO (Chief Enablement Officer) of Storm. Mr. Foster’s role will be to continue helping Storm grow its commercial and residential lines of business. Danny Frangione, Storm’s CFO reports “Even with this change of control in ownership of Storm, all of us here will continue working closely together in order to provide quality internet service as well as exceptional client experience to all of our clients”.

ABOUT STORM

Among Eastern Ontario’s first Internet Service Providers, since 1996, Storm has focused on continuous innovation and client-driven service and support that consistently exceed expectations.  Storm services both residential and small-to-medium sized business clients in Eastern Ontario and provides high-speed access across 8,000 square kilometers of the Ottawa Valley. 

These past weeks Storm has been instrumental in helping customers shelter at home, providing robust internet services to clients to support video conferencing, VPNs and edutainment applications for the Ottawa and surrounding area due to Covid 19.