Customer Support

Our expert technicians are here to assist with installations, troubleshooting, maintenance and service upgrades.

How can we help you?

Here are some links you may find useful

      Here are some links you may find useful

            Here are some links you may find useful

              Open a New Ticket

              We will get back to you as soon as possible during our regular customer service hours.

              11 + 6 =

              13 + 13 =

              Or Call Us

              Before calling, please:

                • Have your account number on hand (found on your invoice)
                • If you are calling about a technical problem:
                  • be ready to help us troubleshoot by having access to all related hardware and devices (routers, modems, computer, etc.).
                  • try to reset your modem/router beforehand (unplug for 30s, replug)

              Toll-Free Customer Support

              Hours of Operation

              Billing:

              Monday-Friday 9am-5pm

              Technical Support*:

              Monday-Friday 8am-8pm
              Saturday-Sunday 10am-2pm

              *Commercial clients with a support contract get 24/7 support and assistance.