Careers
If you are seeing a career opportunity that fosters professional and personal growth, you’ve come to the right place.
LOOKING FOR A GREAT PLACE TO WORK?
Storm Internet is a locally owned and operated technology company with a commitment to quality that is more than just words – it’s part of everything that we do, and is deeply ingrained in our culture. It’s this commitment to quality and customer service that creates a bond with our customers. Our customers know that when they work with Storm Internet, they have the strength of the entire company on their side.
In order to provide the highest quality of service to our clients, Storm Internet seeks to hire a balance between technical and non-technical individuals.
We know our success is based on the high quality of our services, and the contributions of our team. Take a look at our career opportunities listed below!
Client Service Representative
Storm Internet Services (Storm) have been providing rural communities in Ottawa and surrounding region with high-speed internet solutions for over 25 years. Our brand is excellent customer service led by a team of dedicated employees who live and work in the same communities as our customers. We offer a wide range of services including Fibre, Cable, Wireless and DSL, cameras, WI-FI, Wide Area Network connectivity, IPTV, VOIP and other services. Our purpose is connecting clients to the world with innovative and reliable internet solutions. Storm is a family-oriented business where work-life balance is encouraged.
Storm has an immediate opening for a Client Service Representative (CSR) who is available to work a variety of shifts based out of Storm’s Ottawa, Chesterville or Perth offices. This is a hybrid work model role. You will be supporting Storm’s residential clients in a call centre environment.
Essential Functions:
- Greets customers in a professional manner by answering incoming correspondence (telephone, email, instant messaging, etc.).
- Exhibits polite and professional communication, while troubleshooting, diagnosing, logging and resolving the technical issues of a customer, over the telephone.
- Addresses customer inquiries regarding services, account information, upgrades, and equipment matters such as product function, equipment purchases, etc.).
- Answers and redirects customers to appropriate internal departments, i.e., billing, sales, etc.
- Refers to a decision-making script/flow chart when addressing or escalating a customer’s technical issue to the correct dept.
- Monitors, resolves and logs updates regarding RT tickets in queue/s.
- Attend training sessions, team meetings and corporate training, in person as necessary.
Essential Qualifications, Skills and Abilites:
- High school diploma or equivalent.
- Proven customer service representative experience, in a call center setting, with at least one (1) year of relevant experience in a similar or related role.
- Superb customer service skills.
- Basic knowledge of the Internet of Things (IoT).
- Ability to, remotely (over the telephone), diagnose and analyze root causes, and resolve or escalate, client technical issues.
- Superb interpersonal communication skills (reading, writing and verbal), with the ability to explain highly technical situations (i.e. explain processes, solutions & equipment options) in a clear, concise and easy-to-understand way for non-technically savvy clients.
- Excellent time management skills and organizational skills.
- Ability to multitask and prioritize work.
- Attention to detail, decision making and problem-solving skills.
- Experience in documenting internal processes.
- Proficient in MS Office, Windows OS, Apple OS, etc.
Assets:
- Knowledge of home networking, email and VOIP technologies.
- Bilingualism (English & French).
Schedule:
- Shift rotation basis, that includes 18/7 operational coverage, week days and evenings, weekends and statutory holidays.
Benefits To Working for Us
- Competitive market salary.
- Participation in Storm’s extensive corporate group benefits program (applicable to full time employees).
- Free on-site parking
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a great fit for this role, to hr@corp.storm.ca
Storm is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates.
Currently Seeking:
Commercial Sales Associate, Perth, Ontario (Full-Time)
Our core values: Professional | Passionate | Dependable | Respectful | Teamwork
Storm Internet Services (Storm) have been providing rural communities in Ottawa and surrounding region with high-speed internet solutions for over 25 years. Our brand is excellent customer service led by a team of dedicated employees who live and work in the same communities as our customers. We offer a wide range of services including Fibre, Cable, Wireless and DSL, cameras, WI-FI, Wide Area Network connectivity, IPTV, VOIP and other services. Our purpose is connecting clients to the world with innovative and reliable internet solutions. Storm is a family-oriented business where work-life balance is encouraged.
Storm is looking for a results-driven, highly motivated, and experienced Commercial Sales Associate to actively seek out and engage customer prospects in Lanark County. Reporting to Storm’s Vice President, Sales & Business Development, the successful candidate will be based out of Storm’s Perth, Ontario office. The successful candidate will possess a proven track record in sales, excellent communication and negotiation skills, and the ability to build relationships with customers. They will be responsible for new business development and for account management of existing accounts, as assigned.
Essential Functions:
- Establish, develop and maintain positive business and customer relationships;
- Develop and execute sales strategies, including prospecting, negotiating, closing sales opportunities and meeting sales targets;
- Identify and pursue new commercial sales opportunities, i.e. reach out to customers through cold calling, and, present, promote and sell products/services using solid argument to existing and prospective customers;
- Preform cost-benefit and needs analysis of existing/potential customers to meet their needs;
- Expedite the resolution of problems and complaints in order to maximize customer satisfaction;
- As required, coordinate sales efforts with team members and other internal departments;
- Analyze the territory/market potential, track sales and status reports, and as required, supply Vice President, Sales & Business
- Development with reports on customer needs, problems, interests, competitive activities, potential for new products, service offerings and technical solutions;
- Collaborate with the marketing team to create and execute effective sales campaigns, including video advertisements, etc.;
- Keep abreast of best practices, industry product/service developments and promotional trends;
- At minimum, achieve agreed upon sales targets and outcomes within schedule; and
- Represent Storm at trade shows and local events, i.e. Perth Fair, South Mountain Fair and Kemptville Live, etc. to promote our services and connect with potential customers.
Essential Qualifications, Skills and Abilities:
- Minimum three (3) years of proven experience in commercial sales, ideally in the telecommunications or technology sector;
- Proven and effective interpersonal skills;
- Ability to build and maintain relationships with colleagues, customers, potential customers, local businesses, and community organizations, along withy the ability to adapt communication styles to connect with a diverse range of customers;
- Ability to identify and understand customer needs and provide solutions;
- Knowledge of the Lanark County area, including its demographics, businesses, and community events;
- Proficiency in MS Office, Google products, as well as customer relationship management software (CRM), i.e. sales tracking, communication, etc.;
- Possess a high level of self-motivation and drive to succeed;
- Ability to work independently and as part of a team;
- Ability to collaboratively work with team members, such as marketing, customer support, and technical teams in order to meet customer needs effectively;
- Possess a solid understanding of internet technologies and services offered by Storm, coupled with the ability to stay updated on new products, industry trends, competitor activities, and sales techniques through training, workshops, and self-study;
- Exemplary customer service, time management and organizational skills;
- Comfortable delivering presentations to small/medium audiences;
- Possess a high level of integrity, honesty, work ethic and attention to detail;
- Ability to maintain a positive persistence and resilient attitude; and
- Valid class G provincial driver’s license and a satisfactory driver’s abstract;
Schedule:
- Monday to Friday
Benefits
The salary range for this position is $40,000 to $50,000 annually, depending on experience, plus commissions, and includes participation in Storm’s extensive corporate group benefits program. The position also includes car and cellular telephone allowances.
Storm is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates.
Interested candidates are invited to fill out the form below and submit their resume and a cover letter outlining their relevant experience and why they are a great fit for this role.
JOIN THE STORM INTERNET TEAM
Ready to apply? If you want to be part of the Storm Internet Team, send us your resume! Please ensure that all necessary documents are attached before submitting.
CONTACT US
Head Office
1760 Courtwood Crescent
Ottawa, ON K2C 2B5
TOLL-FREE: 1-866-257-8676
Rediscover Customer Service.
HOURS OF OPERATIONS
Support Hours:
Monday-Friday 8am-8pm
Saturday-Sunday 10am-2pm
Sales Hours:
Monday-Friday 8am-4pm
Billing Hours:
Monday-Friday 9am-5pm
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