Residential Internet

Get the connections, speeds and bandwidth your household needs to thrive and stay connected to everything around you. Serving Ottawa and the surrounding rural areas, Storm Internet provides high-speed DSL, cable, or wireless services. Sign up now and you too can benefit from Storm Internet’s top notch, widely recognized, local customer service.

Below is a list of our residential internet pricing options.

CABLE INTERNET & DSL PACKAGES

Check out our high-speed internet pricing. Whether you have basic email and browsing needs or have a more complex multiple user household, we’ve got a package that’s right for you!

With unlimited packages starting at $43.95/month, we have many options suitable for your needs!

These services are mainly limited to urban areas. Contact us to verify which services are available at your address.

DSL Advanced 10

$43.95/month +HST

Unlimited email, web browsing, music streaming and internet-TV.

N

Up to 10 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

DSL Advanced 15

$48.95/month +HST

Fast and unlimited online experiences and streaming with faster downloads.

N

Up to 15 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

DSL Ultimate 25

$51.95/month +HST

For multi-devices, fast online experiences, streaming and video conferencing.

N

Up to 25 Mbps down

N

Up to 10 Mbps up

N

Unlimited data/month

DSL Ultimate 50

$60.95/month +HST

The fastest multi-device, smart home, streaming and video conferencing.

N

Up to 50 Mbps down

N

Up to 10 Mbps up

N

Unlimited data/month

CABLE Lightning 75 Unlimited

$63.95/month +HST

Fast and unlimited online experiences and streaming with faster downloads.

N

Up to 75 Mbps down

N

Up to 10 Mbps up

N

Unlimited data/month

CABLE Lightning 300 Unlimited

$85.95/month +HST

For multi-devices, fast online experiences, streaming and video conferencing.

N

Up to 300 Mbps down

N

Up to 20 Mbps up

N

Unlimited data/month

WIRELESS PACKAGES

We don’t throttle your speed to regulate network traffic!

Storm Internet Services specializes in providing high-speed wireless internet services to rural areas. Check out our map to see what’s available in your area. Select locations have up to 50/10 capabilities. Check out our wireless packages with the pricing listed below.

Is your area not included in the map? Contact us today! There may be other options available.

Please note that package availability is dependent on your location. Our residential sales team will be able to confirm which packages are available based on your address.

     Up to 10 Mbps Download
     Up to 20 Mbps Download
     Up to 25 Mbps Download
     Up to 50 Mbps Download
High-Speed Velocity Packages

Velocity 10

$69.95/month +HST

Unlimited email, web browsing, music streaming and internet-TV.

N

Up to 10 Mbps down

N

Up to 3 Mbps up

N

Unlimited data/month

Velocity 15

$89.95/month +HST

Fast and unlimited online experiences and streaming with faster downloads.

N

Up to 15 Mbps down

N

Up to 3 Mbps up

N

Unlimited data/month

Velocity 20

$99.95/month +HST

Fast and unlimited online experiences and streaming with faster downloads.

N

Up to 20 Mbps down

N

Up to 5 Mbps up

N

Unlimited data/month

Velocity 25

$109.95/month +HST

For multi-devices, fast online experiences, streaming and video conferencing.

N

Up to 25 Mbps down

N

Up to 5 Mbps up

N

Unlimited data/month

Velocity 50*

$129.95/month +HST

For multi-devices, fast online experiences, streaming and video conferencing. *Available in select locations only.

N

Up to 50 Mbps down

N

Up to 10 Mbps up

N

Unlimited data/month

*Prices include a $10/month radio rental

High-Speed Standard Packages

Starter

$54.95/month +HST

Great for basic email, web browsing, and music streaming.

N

Up to 3 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

Silver

$69.95/month +HST

Great for email, web browsing, music streaming and internet-TV.

N

Up to 5 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

Gold

$89.95/month +HST

Great for email, web browsing, music streaming and internet-TV.

N

Up to 10 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

Platinum

$99.95/month +HST

More email, browsing, music & video streaming, internet-TV and gaming.

N

Up to 10 Mbps down

N

Up to 5 Mbps up

N

Unlimited data/month

*Prices include a $10/month radio rental

High-Speed LTE Packages

LTE-5

$69.95/month +HST

High-speed LTE network under affordable data package.

N

Up to 5 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

LTE-10

$79.95/month +HST

Enjoy our fast LTE network with unlimited data.

N

Up to 10 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

LTE-15

$89.95/month +HST

Fast online experience with a higher data package.

N

Up to 15 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

LTE-20

$99.95/month +HST

The fastest online experience on our LTE network.

N

Up to 20 Mbps down

N

Up to 1 Mbps up

N

Unlimited data/month

*Prices include a $10/month radio rental

WIRELESS

  • All prices quoted are subject to applicable taxes.
  • Wireless service requires a site survey ($49.95 +HST) to determine eligibility. This cost will be applied as a credit towards installation within one year from the date of the site survey. Please note that this site survey is non-refundable. Package availability is determined during the site survey.
  • Standard installation fee is $249.95 +HST. Installation fees vary depending on the necessary placement of equipment. Technicians will determine the best installation option at the time of site survey. If additional height is required to obtain usable signal strength, a quote will then need to be provided for a tower service. The basic install fee of $249.95 +HST will be waived if you sign up for a 2-year service commitment. NOTE: if you cancel your service within the 2-year commitment, you will be charged for the balance of the 2-year term.
  • Monthly service fees include the rental cost of the Storm Internet wireless radio ($10/month), but do not include rental of a wireless router.
  • A router set up fee of $25 +HST will apply if technicians are required to set up a customer owned router.
  • No throttling.

CABLE

  • All prices quoted are subject to applicable taxes.
  • The standard activation fee is $49.95 +HST.
  • A Rogers third-party modem is required.

DSL

  • All prices quoted are subject to applicable taxes.
  • The standard activation fee is $49.95 +HST.
  • Activation and hardware purchase fees must be paid prior to receiving service,
  • An additional $5 +HST/month dry-loop charge will apply if there is no active Bell landline.
FREQUENTLY ASKED QUESTIONS
WIRELESS INTERNET
How close to the tower must I be to receive service?

You must be within a 5-10 km radius from the tower with a structure high enough to mount the radio equipment on so that it can receive Storm’s wireless internet service. Height requirements vary depending on location.

How long does it take to get installed on wireless internet?

Our wireless service is typically installed within 5 business days once a site survey has been completed and you have accepted our quote for the installation costs. Site surveys can take up to a week before we come visit you, depending on our mutual schedules. If we think you may have a good chance of getting service, we will try our best to perform what we call a test install, which is an installation at the same time there is a site survey with positive results.

How do I know if I am within range?

Once you fill out an application, our sales team will look at your address using special tools that allow us to gauge how confident we are that you can get service. In order to be 100% sure we will need to visit your location to perform a site survey for a cost of $49.95+HST. This charge will be deducted from your installation fees, should you decide to install within the 12 months following your site survey.

Why do I need a site survey?

Site surveys are our way of determining if you can get a quality signal at your location from one our towers. Since there are so many unknown variables with wireless internet (trees, hills, water, etc.), it is impossible to tell if we can get that quality signal without physically visiting your location.

What if I move to another location? Can I keep my wireless services active?

If you move your service location, we will need to visit the new location to conduct a site survey at a cost of $49.95+HST. If you decide to go forward with the move, our standard installation cost for a move of service is $100 off the standard installation cost of $249.95 +HST.

Can I connect several computers (or devices) using a single wireless connection?

Yes, you can connect several computers or devices using a single wireless connection by using a router. To get a router you have three options:

  1.  You can rent a router from Storm for $9.99+HST/month.
  2.  You can purchase a router from Storm by calling 1-866-25-STORM or 613.567.6585 or emailing support@storm.ca.
  3. You can purchase a router from an electronics store. If you decide on this option, Storm can provide technical support to any third-party router.
DSL INTERNET
How fast is DSL?

DSL packages currently span from 6 Mbps download and 800 Kbps upload, to 50 Mbps download and 10 Mbps upload. Depending on what you use your connection for and how many users are simultaneously using the internet, different levels of download and upload speed will be required. Standard internet browsing and research can be easily handled by a 6Mbps download speed for multiple users. Larger packages will be required for users streaming video, and even more so if there are multiple users streaming simultaneously.

Can I get DSL?

If the area you are situated in has DSL infrastructure in place, and your home has both working telephone wiring and a connected phone jack, then you are ready for DSL service. 

What if I can't get DSL?

DSL has a broad reach in Eastern Ontario, but is primarily available in cities, towns and villages. If you live in the areas of Lanark County, North Dundas, Ottawa Valley South or the United Counties of Leeds and Grenville, we may be able to provide wireless high-speed internet service instead.

Can I use a DSL connection on more than one computer?

Yes you can. To do this, you will need a router. Routers are available for rent from Storm at a price of $10.49+HST/month. If you would like to purchase the router, please speak to a Storm sales representative. You may also purchase your own router from an electronics store. A fee will be applied to routers that are not rented from Storm.

Will I need to be home for a dry loop activation?

Yes. For most dry loop installations, Bell will dispatch a technician to the location for the set up.

What if I don't have a telephone service?

If you do not have an active Bell (or Bell reseller) land line, a Dry Loop service can be installed on the line that allows DSL signal to pass. There is a small monthly charge associated with the Dry Loop service of $5 +HST/month.

How long does it take for my service to be activated?

5-8 business days from time of application.

DSL INTERNET
How does the application process work? What can I expect?

Once your application is submitted and approved, an order for your DSL will be placed. Within one or two business days you will be contacted to confirm the date that your service is slated to be activated, along with having any hardware needs confirmed for delivery or pick up.

What can affect the speed of my DSL service?

The quality and speed of your DSL service can be affected by unfiltered telephones or alarm systems that use the telephone lines. Distance from where the DSL service originates, and condition or quality of the telephone lines used to provide the service can also affect speed.

Do I have to use a modem provided by Storm Internet?

Yes. You can rent the modem for $10.49 +HST per month, or buy it for $139.95 +HST.

What are telephone filters? Do I need them?

Some clients will experience a static, hum, or very quiet volumes on their telephones once their DSL service is activated. This can be mitigated by placing telephone filters between the telephone jacks and your telephones to ensure that there are no audible effects of having the DSL enabled on your telephone line. Storm recommends one filter per phone in the house. They are available for purchase at a cost of $6.00+HST per filter.

I need to have my hardware delivered, how does that work?

Storm sends its modems via courier. There is a $15 fee for each courier delivery. If you live within Ottawa, we will send the modem by local courier, if you live outside of Ottawa, your modem will be delivered by FedEx. If you would like to provide an address other than the service address for delivery of your modem, we can certainly accommodate that request.

If you are purchasing only filters, we will send them by Canada Post in a regular postal envelope. There is no additional courier fee for filters shipped by postal mail.

Is there a charge for installation?

There is a $49.95 +HST one-time charge, regardless of which service package you choose.

What happens if I have DSL and cancel my telephone service?

If your service is a standard DSL connection, then you must maintain the attached analog telephone service. If you are cancelling your telephone service, we can replace your standard DSL service with a dry loop connection.

PLEASE NOTE: if you have DSL service and your telephone is disconnected for any reason, your DSL will no longer work.

RESIDENTIAL TESTIMONIALS

Storm’s technical support is without a doubt the best I have ever experienced anywhere in the telecom or ISP sector. You folks are knowledgeable, helpful, and professional.

Mike M.

For the last 5+ years I have relied on Storm Internet to serve our ever growing needs for reliable and consistent internet service for our home and business. This seems like a great challenge for many internet service providers out there, yet with Storm Internet I have never suffered an interruption in service, unless it was part of some maintenance needing to be done – and we were always informed well in advance of that.
What really separates Storm Internet from its competition is the ongoing support from the sales and technical support staff. They are knowledgeable, quick to answer when you call, and live in our communities. These qualities make a huge difference in today’s tech world where service is too often delivered far away and an afterthought rather than the first thought of a company. I hear about my neighbours’ challenges with other internet service providers and I tell them give Storm Internet a try. To date, no one has ever been disappointed.
Mitch B.

North Lancaster

I just wanted to take a minute to say thank you for the wonderful support team that you have. I have had some issues with my internet over the last few months and although it’s frustrating for a non-computer-thingy-guy like me; your support staff has always been second to none. I was on the phone with Kevin this morning, Richard a few weeks ago and my partner spoke to someone in early December (but she can’t remember their name). It doesn’t matter who we speak to because your staff go over and above, exude helpfulness and are the reason I haven’t just switched to another carrier. They all deserve a pat on the back for their hard work. You’ve assembled a great team and you should be proud of them.

Zach

CONTACT US
Head Office

1760 Courtwood Crescent
Ottawa, ON K2C 2B5

TOLL-FREE: 1-866-257-8676

Rediscover Customer Service.

 

HOURS OF OPERATIONS

Support Hours:
Monday-Friday 8am-9pm
Saturday-Sunday 9am-5pm

Sales Hours:
Monday-Friday 8am-4pm

Billing Hours:
Monday-Friday 9am-5pm

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