Customer Support
Our expert technicians are here to assist with installations, troubleshooting, maintenance and service upgrades.
How can we help you?
Have you tried our customer portal?
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- Update my credit card
- Update my bank account
- Make a credit card payment
- View my usage
- View my invoices
- View my payment history
- Generate account statements
- Manage authorized contacts
- Request a service upgrade/downgrade (wireless/DSL/cable only)
- Schedule a temporary service suspension (wireless/DSL/fibre only)
Here are some links you may find useful
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- Change my password (wireless/DSL/email)
- View my usage (wireless/DSL only)
- Connecting my new router to the internet (wireless/DSL only)
- Setting up WiFi
- Request a service upgrade/downgrade (wireless/DSL/cable only)
- Schedule a temporary service suspension (wireless/DSL/fibre only)
- Speed test
Here are some links you may find useful
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- Webmail Inbox
- Change my password (please note, this will also change your internet password if you have wireless or DSL)
- Message forwarding
- Email aliasing
- Vacation auto-reply
- How to integrate your @storm.ca email address with other email apps (Thunderbird, Outlook, Gmail, etc.)
Open a New Ticket
We will get back to you as soon as possible during our regular customer service hours.
Or Call Us
Before calling, please:
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- Have your account number on hand (found on your invoice)
- If you are calling about a technical problem:
- be ready to help us troubleshoot by having access to all related hardware and devices (routers, modems, computer, etc.).
- try to reset your modem/router beforehand (unplug for 30s, replug)
Toll-Free Customer Support
Hours of Operation
Billing:
Monday-Friday 9am-5pm
Technical Support*:
Monday-Friday 8am-8pm
Saturday-Sunday 10am-2pm
*Commercial clients with a support contract get 24/7 support and assistance.