Complaints
and the CCTS

We take pride in providing exceptional customer service and ensuring that your Storm Internet experience is a great one. If you have a concern or complaint about our service, then we want to hear from you.

STORM INTERNET COMPLAINTS & THE CCTS

Contact Customer Service by filling out the Contact Form:

Filling out the Contact Form is the quickest way of getting a response from Storm Internet’s best-in-class customer service team. Our agents are standing by to help you solve whatever issue you have!

Click here to fill out the Contact Form.

Should you remain unsatisfied after reaching out to us, other options are:

Escalate to a supervisor:

If you’ve discussed your concern with one of our agents and you’re still not satisfied, you may request to speak with a supervisor, or send an email to support@storm.ca, subject: “Attention Supervisor.” If your concern remains unresolved after you’ve spoken with a supervisor, they will escalate it to a senior manager for you.

Write to us:

If you’d prefer to write your concern in a letter, you can mail it to:

Storm Internet Services
1760 Courtwood Crescent
Ottawa, ON, K2C 2B5

Contact the Commission for Complaints for Telecom-Television Services (CCTS):

The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit their website at www.ccts-cprst.ca or call toll-free at
1-888-221-1687.

Additional keywords: dispute, CRTC, ombudsman

CCTS Logo

CONTACT US
Head Office

1760 Courtwood Crescent
Ottawa, ON K2C 2B5

TOLL-FREE: 1-866-257-8676

Rediscover Customer Service.

 

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Saturday-Sunday 9am-5pm

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Monday-Friday 8am-4pm

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Monday-Friday 9am-5pm

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