Contact Us

We pride ourselves on exceptional customer service and ensuring your experience with us is a great one. If you have a question, concern or suggestion, we want to hear from you.

Ottawa
1760 Courtwood Crescent,
Ottawa, ON K2C 2B5

613-567-6585

Perth
2896 Rideau Ferry Road, Unit

106, Perth, ON K7H 3C7

613-267-3801

Chesterville
2808 County Road 7

Chesterville, ON K0C 1H0

1-866-257-8676

GET IN TOUCH

CALL: 1-866-257-8676

If you have feedback, questions, or concerns, call us anytime toll-free at the above number or fill out the form below.
If you are an existing Storm Internet customer requiring assistance please see the support page. 


PROBLEM WITH STORM INTERNET SERVICES?

If you have a concern or complaint about our service, then we want to hear from you so that the issue can be addressed
in a timely fashion. Please see the options below for communicating your concern.

Step 1: Contact Customer Service by filling out the form above.

Filling out the Contact Form above is the quickest way of getting a response from Storm Internet’s best-in-class customer service team. Our agents are standing by to help you solve whatever issue you have!

Step 2: Write to us:

If you’d prefer to write your concern in a letter, you can mail it to:

Storm Internet Services
Attn: Customer Service
1760 Courtwood Crescent
Ottawa, ON K2C 2B5

Step 3: Contact the Commission for Complaints for Telecom-Television Services (CCTS):

The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.

If you have a complaint about Storm Internet’s service, you must first try to resolve it directly with us. However, if you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at http://www.ccts-cprst.ca/ or call toll-free at 1-888-221-1687.

INTERESTED IN OUR FAQS?

For quick responses to common and frequently asked
questions you may check out our FAQ page.

Join Thousands of Satisfied Customers

With Storm Internet, the speed you sign up for is what you get! Unlike other ISPs, we DO NOT throttle to regulate network traffic. We understand that our customers want Internet that is both affordable and reliable, while also providing superior customer service. 

CONTACT US
Head Office

1760 Courtwood Crescent
Ottawa, ON K2C 2B5

TOLL-FREE: 1-866-257-8676

Rediscover Customer Service.

 

HOURS OF OPERATIONS

Support Hours:
Monday-Friday 8am-9pm
Saturday-Sunday 9am-5pm

Sales Hours:
Monday-Friday 8am-4pm

Billing Hours:
Monday-Friday 9am-5pm

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