FAQs

For quick answers to commonly asked questions, have a look at our frequently asked questions and answers section below.

FREQUENTLY ASKED QUESTIONS (FAQs)

If you are in need of assistance and our FAQs and answers don’t address the issue please feel free to contact us if you are a new client, or put in a support ticket if you are an existing client. You may also call us at any time at our toll-free number: 1-866-257-8676.

STORM QUESTIONS

What does Storm Internet do?

Storm Internet provides internet services to both residential and commercial clients all over north-eastern Ontario. Our passion is bringing internet and faster speeds to under-served regions in rural Ontario.

We also provide solutions such as Wi-Fi (both indoor and outdoor), web hosting, surveillance cameras, co-location, and more.

When should I call Storm support?

You should call support when you’re having trouble with your internet connection.

Before you do, try unplugging your modem or router for 10 seconds, plug it back in, wait about one minute for it to reconnect to your computer, and test out a web page. If that doesn’t work, give us a call and we’ll help you out!

Do I have to sign a contract? What if I want to cancel?

Storm always offers a no-contract option. All we ask is that you abide by our Terms of Service and Acceptable Use Policy. However, in order to take advantage of promotional pricing and some services, you must sign a contract. And while we would hate to lose you as a client, you can always cancel, subject to the terms and conditions you agreed to when you signed up for service.

How does Tech support work?

Technical support is available by telephone and email: Monday – Friday from 8am-9pm and weekends from 9am-5pm.

They can be reached at support@storm.ca or by telephone at 613-567-6585 (toll-free 1-866-25-STORM). Please note that Storm is closed on statutory holidays.

What if I am going to be away? How should I deal with my dormant connection?

If you will be leaving your DSL Internet connection dormant for an extended period, you have two options that will allow you to lower your costs during the time that you will be away. Please note that account changes, both suspending and resuming to full service, require a minimum of five days advanced notice.

Option 1: Suspend your service and resume it upon your return. Please note that:

Suspension must be for a minimum period of one month.
The DSL suspension fee is $19.95+HST for each month that service is deferred.
To qualify for this option, you must be a customer in good standing.

Option 2: Disconnect your service and re-activate it upon your return. Please note that:

If you are using a grandfathered service or package, you will need to select a currently offered package when re-activating your account. Once cancelled, a grandfathered package cannot be re-activated.
Full activation fees apply to all re-activated accounts.
Email service can be maintained separately for $5+HST per month.
Due to capacity limitations and demand, it may not be possible to return as a Storm Internet customer.

Please login to the customer portal to suspend your services online.

What is the best way to get in contact with Storm Internet if I have any unanswered questions or concerns?

You can call our toll-free number: 1-866-257-8676 or fill out our form on the Contact Page to send us an email.

TECHNICAL QUESTIONS

What basic settings should I use for email?

IMAP (Recommended)

Incoming Mail Server Settings

Username: use your Storm Internet email address (eg. name@storm.ca)
Type: POP3
Address: pop.storm.ca
Port: 110 or 995
Username: use your Storm Internet email address (eg. name@storm.ca)
Password: as listed on your account
SSL: yes

Outgoing Mail Server Settings

Type: SMTP
Address: roam.storm.ca
Port: 465
SSL: enabled
Outgoing Server Requires Authentication: yes
Username: your full storm email address (eg. name@storm.ca)
Password: As listed on your account

What email settings should I use for devices that are ALWAYS connected to the Storm Internet Network?

Use these instructions for devices that will ALWAYS be connected to the Storm Internet network.

Incoming Mail Server Settings

Type: POP3
Address: pop.storm.ca
Port: 110 or 995
Username: use your Storm Internet email address (eg. name@storm.ca)
Password: as listed on your account
SSL: yes

Outgoing Mail Server Settings

Type: SMTP
Address: mail.storm.ca
Port: 25
SSL: no
Outgoing Server Requires Authentication: no

What email settings should I use for devices that are NOT always connected to the Storm Internet Network?

Use these instructions for devices that may want access to your email off your network.

Incoming Mail Server Settings

Type: POP3
Address: pop.storm.ca
Port: 110 or 995
Username: use your full Storm Internet email address (eg. name@storm.ca)
Password: as listed on your account
SSL: yes

Outgoing Mail Server Settings

Type: SMTP
Address: roam.storm.ca
Port: 465/587
SSL: yes
Outgoing Server Requires Authentication: yes – same as incoming

What are the settings for setting up a router for Wireless and DSL?

TP-Link Router

Connection Setup:

Navigate to the router’s web interface. (http://192.168.0.1).
Click on Quick Setup under Status.
Under Quick Setup click Next.
Click on Wireless Router, then click Next.
Set the Internet Connection Type to PPPoE/Russian PPPoE, then click Next.
Enter your full Storm Internet username ( name@storm.ca) and password, as supplied by Storm Internet.
Click on Save.

Wireless Setup:

Navigate to the router web interface. (http://192.168.0.1).
Click on Wireless.
Enable both the 2.4GHz and 5Ghz wireless radios.
Enter the names that you’d like to give your 2.4GHz and 5GHz wireless networks in the Network Name (SSID) field. We recommend that you name the networks differently.
Enter the wireless passwords that you’d like to give your 2.4GHz and 5GHz wireless networks in the password field; they can be the same.
Click on save.

What are the settings for changing the channels with a TP Link router?

Older Firmware (green background in most cases)

Open a web browser such as Internet Explorer, Chrome, or Safari.
Type http://192.168.1.1 OR http://tplinklogin.net into the address bar and then press Enter on your keyboard.
If you haven’t changed the admin username and password of your router from their default values, enter admin into both the username and password fields. If you have changed these values, enter your custom administrative credentials.
Click on Wireless in the menu on the left-hand side of the screen.
In the Wireless sub-menu, select Wireless Settings.
Set the Channel field to your desired channel by clicking on the dropdown box then clicking on your desired channel’s number.
Click on the Apply/Save button found at the bottom of the page.

Newer Firmware (blue background in most cases)

Open a web browser such as Internet Explorer, Chrome, or Safari.
Type http://192.168.1.1 OR http://tplinklogin.net into the address bar and then press Enter on your keyboard.
Click on Advanced along the top.
Choose Wireless on the left side and then choose Wireless Settings.
Choose the desired wireless connection, 2.4GHz or 5GHz.
Set the Channel field to your desired channel by clicking on the dropdown box then clicking on your desired channel’s number.
Click Save.

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Locally Owned & Operated

Our services and support calls are handled by local Storm Internet employees and never outsourced to an overseas call centre.

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Superior Customer Service

Rediscover customer service with Storm Internet. Our team of experts work hard to ensure we deliver what we promise.

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Flexible Plans

We customize plans to suit your business needs.

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Competitive Pricing

We provide a reliable connection with amazing customer service at affordable prices. Get more for your money with Storm Internet.

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Varied Internet Options

Storm Internet offers more choices, in more places. Ranging from DSL, Fibre, Wireless, or Cable, with a variety of customized network options.

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Customized Solutions

We understand that there is no “one size fits all” solution, which is why with Storm Internet you have the ability to customize your plans to include everything you need.

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Community Involvement

We strive to give back to the communities that we serve. If there is an event you think we should be a part of, get in touch with us!

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Reliable Networks & Services

Our networks are continuously monitored to ensure operation uptimes are high and downtimes are minimal.

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Innovative Technologies

We work hard to keep our technologies innovative and current to bring you the best quality services and reliable networks.

CUSTOMER TESTIMONIALS

Hear what our storm Internet customers have to say.

“Excellent tech support and very friendly professional people. Priced right and easy to deal with. Can’t ask for more.”

George Laschewski

“I recently had a self-supporting 74-ft tower installed by Storm Internet and the service and resulting Internet was excellent. Courtesy calls were made the day before any scheduled work was to take place, and also follow-up calls to ensure all was working well.”

Dieter Seiler

“Great experience with Storm Internet thus far. They provide everything as advertised and the customer Service is 10/10, would recommend”

Colin Spark