WHY CHOOSE STORM INTERNET

We’ve been providing exceptional service to our customers for more than 20 years, with three locations to serve you.
We continue to update our technology and services to bring you better speeds.
We never outsource our support calls. Storm’s support staff are members of the local community, just like you.

STORM HIGHLIGHTS

Locally Owned & Operated

Our services and support calls are handled by local Storm employees and never outsourced to an overseas call centre.

Competitive Pricing

We provide a reliable connection with  amazing customer service at affordable prices. Get more for your money with Storm Internet.

Community Involvement

We strive to give back to the communities that we serve. If there is an event you think we should be a part of, get in touch with us! 

Superior Customer Service

Rediscover customer service with Storm Internet. Our team of experts work hard to ensure we deliver what we promise.

Varied Internet Options

Storm offers more choices, in more places than any single telecom vendor. Ranging from DSL, Fibre, Wireless, or Cable with a variety of customized network options.

Reliable Networks & Services

Our networks are continuously monitored to ensure operation uptimes are high and downtimes are minimal.

Flexible Plans

No ongoing contracts or needless penalties, with options to customize your plans to meet your needs.

Customized Solutions

We understand that there is no “one size fits all” solution which is why with Storm Internet you have the ability to customize your plans to include everything you need.

Innovative Technologies

We work hard to keep our technologies innovative and current to bring you the best quality services and reliable networks.

FREQUENTLY ASKED QUESTIONS

STORM QUESTIONS

Storm Internet provides Internet services to both residential and commercial clients over north eastern Ontario.

In addition to Internet, we also provide solutions such as Wi-Fi (both indoor and outdoor), web hosting, surveillance cameras, co-location, and more.

You should call support when you’re having trouble with your Internet connection.

Before you do, try unplugging your modem or router for 10 seconds, plug it back in, wait about 1 minute for it to reconnect to your computer, and test out a web page. If that doesn’t work, give us a call and we’ll help you out!

We do not require you to sign any contract that binds you to our service for a length of time. We offer promotional pricing from time to time that requires a contract to take advantage of, however the no-contract packages are always available. All we ask is that you abide by our Terms of Use.

Technical support is available by telephone and email: Monday – Friday from 8am-9pm and weekends from 9am-5pm.

We are closed for statutory holidays. Technical support can be reached at support@storm.ca or by telephone at 613-567-6585 (toll-free 1-866-25-STORM)

If you will be leaving your DSL Internet connection dormant for an extended period, you have two options that will allow you to lower your costs during the time that you will be away.

Option 1: Suspend your service, and resume it upon your return. Please note that:

  • Suspension must be for a minimum period of one month.
  • Account changes, both suspending and resuming to full service, require a minimum of five day’s advance notice.
  • The DSL suspension fee is $19.95+HST for each month that service is deferred.
  • To qualify for this option you must be a good-standing customer.

Option 2: Disconnect your service, and re-activate it upon your return. Please note that:

  • Account changes, both disconnecting and re-activating, require a minimum of five day’s advance notice.
  • If you are on a grandfathered package, then when re-activating your account, you will need to select a package that is currently being offered. Once cancelled, a grandfathered package cannot be re-activated.
  • Full activation fees apply to all re-activated accounts.
  • Email service can be maintained for $5+HST per month.
  • Due to capacity limitations and demand, it may not be possible to return as a Storm customer.

Please contact us via email at billing@storm.ca or through our contact page.

You can call our toll free number: 1-866-257-8676 or fill out our form on the Contact Page to send us an email.

TECHNICAL QUESTIONS

IMAP (Recommended)

Incoming Mail Server Settings

  • Type: IMAP
  • Address: mail.storm.ca
  • Port: 143 or 993
  • Username: Full Storm email address (ex. name@storm.ca)
  • Password: As listed on your account
  • SSL: yes

Outgoing Mail Server Settings

  • Type: SMTP
  • Address: roam.storm.ca
  • Port: 465 or 587
  • SSL: yes
  • If that fails try: STARTTLS, if that also does not work, try SSL/TLS
  • Outgoing Server Requires Authentication: yes – same as incoming

On Storm Network

Use these instructions for devices which will ALWAYS be connected to the Storm network.

Incoming Mail Server Settings

  • Type: POP3
  • Address: mail.storm.ca
  • Port: 110 or 995
  • Username: Full Storm email address (Ex. name@storm.ca)
  • Password: as listed on your account
  • SSL: yes

Outgoing Mail Server Settings

  • Type: SMTP
  • Address: mail.storm.ca
  • Port: 25
  • SSL: no
  • Outgoing Server Requires Authentication: no

Off Storm Network

Use these instructions for devices that may want access to your email off your network.

Incoming Mail Server Settings

  • Type: POP3
  • Address: mail.storm.ca
  • Port: 110 or 995
  • Username: Full Storm email address (Ex. name@storm.ca)
  • Password: as listed on your account
  • SSL: yes

Outgoing Mail Server Settings

  • Type: SMTP
  • Address: roam.storm.ca
  • Port: 465/587
  • SSL: yes
  • Outgoing Server Requires Authentication: yes – same as incoming

TP-Link Router

Connection Setup:

  • Navigate to the router’s web interface. (http://192.168.0.1).
  • Click on Quick Setup under Status.
  • Under Quick Setup click Next.
  • Click on Wireless Router, then click Next.
  • Set the Internet Connection Type to PPPoE/Russian PPPoE, then click Next.
  • Enter your Full Storm Username ( name@storm.ca) and Password. Supplied by Storm.
  • Click on Save.

Wireless Setup:

  • Navigate to the router web interface. (http://192.168.0.1).
  • Click on Wireless.
  • Enable both the 2.4GHz and 5Ghz wireless radios.
  • Enter the names that you’d like to give your 2.4GHz and 5GHz wireless networks in the Network Name (SSID) field. We recommend that you name the networks differently.
  • Enter the wireless passwords that you’d like to give your 2.4GHz and 5GHz wireless networks in the Password field, they can be the same.
  • Click on Save.

Older Firmware (Green background in most cases)

  • Open a web browser such as Internet Explorer, Chrome, or Safari.
  • Type http://192.168.1.1 OR http://tplinklogin.net into the address bar and then press Enter on your keyboard.
  • If you haven’t changed the admin username and password of your router from their default values, enter admin into both the username and password fields. If you have changed these values, enter your custom administrative credentials.
  • Click on Wireless in the menu on the left hand side of the screen.
  • In the Wireless sub-menu, select Wireless Settings.
  • Set the Channel field to your desired channel by clicking on the dropdown box then clicking on your desired channel’s number.
  • Click on the Apply/Save button found at the bottom of the page.

Newer Firmware (Blue background in most cases)

  • Open a web browser such as Internet Explorer, Chrome, or Safari.
  • Type http://192.168.1.1 OR http://tplinklogin.net into the address bar and then press Enter on your keyboard.
  • Click on Advanced along the top.
  • Choose Wireless on the left side and then choose Wireless Settings.
  • Choose the desired wireless connection, 2.4GHz or 5GHz.
  • Set the Channel field to your desired channel by clicking on the dropdown box then clicking on your desired channel’s number.
  • Click Save.

Rediscover Customer Service

Rediscover Customer Service with Storm Internet’s best-in-class support team.

We’re waiting for your call!

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1760 Courtwood Crescent
Ottawa, ON K2C 2B5

Rediscover Customer Service

T: 1.866.257.8676
F: 613.567.3227
info@storm.ca

Hours of Operation

Support Hours:
Monday-Friday 8am-9pm
Saturday-Sunday 9am-5pm

Sales Hours:
Monday-Friday 8am-4pm

Billing Hours:
Monday-Friday 9am-5pm

© Copyright 2021 Storm.ca, All Rights Reserved.

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The health and safety of our staff and clients is Storm’s highest priority during the Covid-19 pandemic. For this reason, Storm is announcing office closures and changes effective immediately.