FAQs

For quick answers to commonly asked questions, have a look at our frequently asked questions and answers section below.

FREQUENTLY ASKED QUESTIONS (FAQs)

STORM QUESTIONS

What does Storm Internet do?

Storm Internet provides internet services to both residential and commercial clients all over north-eastern Ontario. Our passion is bringing internet and faster speeds to under-served regions in rural Ontario.

We also provide solutions such as Wi-Fi (both indoor and outdoor), web hosting, surveillance cameras, co-location, and more.

When is tech support available?

Technical support is available by telephone and email: Monday – Friday from 8am-8pm and weekends from 10am-2pm.

Should I call or email tech support?

Before you contact us, have you tried our self-serve portal? It offers several features that go beyond just the basics of payments and invoices, such as scheduling service suspensions and requesting service upgrades.

If our self-serve portal did not meet your needs, you can get in contact with us through our customer support page.

You should call support when you’re having trouble with your internet connection. Before you do, try unplugging your modem or router for 10 seconds, plug it back in, wait about one minute for it to reconnect to your computer, and then test out a web page. Before calling, make sure you are home and have access to your hardware in order to help troubleshoot the problem.

For most other issues, opening a new support ticket is recommended.

Do I have to sign a contract? What if I want to cancel?

Storm always offers a no-contract option. All we ask is that you abide by our Terms of Service and Acceptable Use Policy. However, in order to take advantage of promotional pricing and some services, you must sign a contract. And while we would hate to lose you as a client, you can always cancel, subject to the terms and conditions you agreed to when you signed up for service.

What if I am going to be away? How should I deal with my dormant connection?

For Wireless, DSL and Fibre connections, we offer temporary service suspensions. You can schedule this yourself through our customer portal by navigating to My Services and clicking on ‘Suspend’ for the applicable internet service.

DSL suspensions require a charge of $19.95/month to keep your line active. Alternatively you may disconnect your DSL service and reactivate it upon your return. Please note:

If you are using a grandfathered service or package, you will need to select a currently offered package when re-activating your account. Once cancelled, a grandfathered package cannot be re-activated.
Full activation fees apply to all re-activated accounts.
Email service can be maintained separately for $5+HST per month.
Due to capacity limitations and demand, it may not be possible to return as a Storm Internet DSL customer.

TECHNICAL QUESTIONS

How can I access my @storm.ca email address with ___________ app?

To integrate your @storm.ca email address into an email application of your choosing (e.g. Thunderbird, Outlook, Gmail, etc.) you can follow our email setup guide.

How do I connect to the internet with my new Wireless or DSL connection?

Our Wireless and DSL connections utilize a PPPoE connection type, which requires a username and password (provided by Storm). Please see the “Connecting to the internet” section of our router setup guide for more details.

How do I set up WiFi in my house?

To set up WiFi, you must have a WiFi capable router. Please see the “Setting up WiFi” section of our router setup guide.

If you still have questions please feel free to contact us if you are a new client, or open a support ticket if you are an existing client.

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Locally Owned & Operated

Our services and support calls are handled by local Storm Internet employees and never outsourced to an overseas call centre.

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Superior Customer Service

Rediscover customer service with Storm Internet. Our team of experts work hard to ensure we deliver what we promise.

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Flexible Plans

We customize plans to suit your business needs.

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Competitive Pricing

We provide a reliable connection with amazing customer service at affordable prices. Get more for your money with Storm Internet.

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Varied Internet Options

Storm Internet offers more choices, in more places. Ranging from DSL, Fibre, Wireless, or Cable, with a variety of customized network options.

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Customized Solutions

We understand that there is no “one size fits all” solution, which is why with Storm Internet you have the ability to customize your plans to include everything you need.

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Community Involvement

We strive to give back to the communities that we serve. If there is an event you think we should be a part of, get in touch with us!

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Reliable Networks & Services

Our networks are continuously monitored to ensure operation uptimes are high and downtimes are minimal.

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Innovative Technologies

We work hard to keep our technologies innovative and current to bring you the best quality services and reliable networks.

CUSTOMER TESTIMONIALS

Hear what our storm Internet customers have to say.

“Excellent tech support and very friendly professional people. Priced right and easy to deal with. Can’t ask for more.”

George Laschewski

“I recently had a self-supporting 74-ft tower installed by Storm Internet and the service and resulting Internet was excellent. Courtesy calls were made the day before any scheduled work was to take place, and also follow-up calls to ensure all was working well.”

Dieter Seiler

“Great experience with Storm Internet thus far. They provide everything as advertised and the customer Service is 10/10, would recommend”

Colin Spark