Open a New Ticket
Or Call Us
Before calling, please:
-
- Have your account number on hand (found on your invoice)
- If you are calling about a technical problem:
- be ready to help us troubleshoot by having access to all related hardware and devices (routers, modems, computer, etc.).
- try to reset your modem/router beforehand (unplug for 30s, replug)
Toll-Free Customer Support
Hours of Operation
Billing:
Monday-Friday 9am-5pm
Technical Support*:
Monday-Friday 8am-8pm
Saturday-Sunday 10am-2pm
*Commercial clients with a support contract get 24/7 support and assistance.
Customer Support
Exceptional service doesn’t end after installation. Get fast, friendly, and reliable
support from a team that’s committed to keeping you connected.
Customer Support
Exceptional service doesn’t end after installation. Get fast, friendly, and reliable
support from a team that’s committed to keeping you connected.
Quick Access To Everyday Support
Pick a category to find answers
We’ve organized our most requested support topics into easy-to-find categories,
helping you get answers faster and the right resources more easily.
Account & Billing
Manage your account, view statements,
and make payments.
______________________________________
POPULAR TOPICS
- Update my credit card
- Update my bank account
- Make a credit card payment
- View my usage
- View my invoices
VIEW MORE TOPICS
- View my payment history
- Generate account statements
- Manage authorized contacts
- Request a service upgrade/downgrade
(wireless/DSL/cable only) - Schedule a temporary service suspension
(wireless/DSL/fibre only)
Internet
Troubleshoot your service and manage
your internet settings.
______________________________________
POPULAR TOPICS
- Change my password
(wireless/DSL/email) - View my usage
(wireless/DSL only) - Speed test
VIEW MORE TOPICS
- Connecting my new router to the internet (wireless/DSL only)
- Setting up WiFi
- Request a service upgrade/downgrade
(wireless/DSL/cable only) - Schedule a temporary service suspension
(wireless/DSL/fibre only)
Manage your email
account and settings.
______________________________________
POPULAR TOPICS
- Webmail Inbox
- Change my password
(Please note, this will also change your internet password if you have wireless or DSL)
VIEW MORE TOPICS
- Message forwarding
- Email aliasing
- Vacation auto-reply
- How to integrate your @storm.ca email address with other email apps
(Thunderbird, Outlook, Gmail, etc.)
Additional Support
Other ways we can help.
_______________________________________________________
POPULAR TOPICS
Refer a Friend
Help someone get connected and get rewards.
_______________________________________________________
POPULAR TOPICS
- Refer a Friend Program
- Claim my free month
Need more support?
we’ve got you covered.
Whether you’re looking for quick answers online or personalized assistance from
our support team, we’ve made it easy to get the help you need.
expert support
we’re ready to help.
Our friendly support team is just a call away and
ready to assist with any questions or issues.
TOLL FREE CUSTOMER SUPPORT
1-866-257-8676
CUSTOMER SERVICE HOURS
Monday – Friday | 8AM – 8PM
Saturday – Sunday | 10AM – 2PM
BILLING SERVICE HOURS
Monday – Friday | 9AM – 5PM
*Commercial clients with a Support Contract get 24/7 support and assistance.
Before you Call Please have the following information
To help us resolve your issue as quickly as possible, please have your account number ready.
If you’re experiencing a technical issue, check that you have access to your modem, router, and/or connected device(s).
Restart your modem/router before calling (unplug for 30 seconds, then reconnect).
GET HELP WHEN YOU NEED IT
Submit a New support ticket
Prefer to reach out online? Submit a support ticket and our team will review
your request and get back to you as quickly as possible.
1. TELL US ABOUT THE ISSUE
Provide as much detail as possible about the issue you’re experiencing so our support team can start troubleshooting right away.
2. WE'LL REVIEW YOUR TICKET
Our team will review your ticket, gather any necessary information, and route it to the appropriate specialist for quick resolution.
3. WE'LL CONTACT YOU
A member of our support team will reach out with updates or a solution as quickly as possible to help you get back up and running.
Let’s get you back online
Click the button below to start your support ticket request.
The process is quick and simple to complete.
Tickets are reviewed during regular business hours.
Start your support request
Let’s resolve your issue
Tell us what’s happening so we can route your request to
the right specialist and begin working on a solution.
WHAT OUR CUSTOMERS HAVE TO SAY
Real People, Real Support
Real results.
We’re proud to deliver fast, friendly, and reliable support when our customers need it most.
SAMMY – PERTH, ON
“Excellent service from start to finish. They took the time to explain everything and made sure I was taken care of. So nice to work with real people.”
JESSICA – KEMPTVILLE, ON
“I had an issue with my connection late at night, and the support team had me back online in no time. Incredibly helpful and friendly!”
KEVIN – METCALFE, ON
“Storm Internet support is hands down the best I’ve ever dealt with. The employees are local, knowledgeable, and genuinely care.”
complaints & the ccts
We take pride in providing exceptional customer service and ensuring that your Storm Internet experience is a great one. If you have a concern or complaint about our service, we want to hear from you.
CONTACT US
Head Office
1760 Courtwood Crescent
Ottawa, ON K2C 2B5
TOLL-FREE: 1-866-257-8676
Rediscover Customer Service.
HOURS OF OPERATIONS
Support Hours:
Monday-Friday 8am-8pm
Saturday-Sunday 10am-2pm
Sales Hours:
Monday-Friday 8am-4pm
Billing Hours:
Monday-Friday 9am-5pm
BUSINESS SERVICES
RESIDENTIAL SERVICES
TERMS OF SERVICE | PRIVACY POLICY | CORPORATE RESPONSIBILITY POLICY | ACCESSIBILITY | VOIP 911 TERMS
© Copyright 1996-2026 Storm Internet Services | All Rights Reserved.