Christmas Holiday Hours

Christmas Holiday Hours

As we approach the holiday season, please note that Storm’s offices—Ottawa, Perth, and Chesterville—will be operating on the following holiday schedule:

Date Hours
Thurs., Dec. 24 Offices closed. Client services will NOT be available.
Fri., Dec. 25 Offices closed for Christmas Day.
Sat., Dec. 26 Offices closed. Client services will be available 10 am to 4 pm.
Sun., Dec. 27 Offices closed. Client services will be available 10 am to 4 pm.
Mon., Dec. 28 Offices closed for Boxing Day stat holiday.
Tues., Dec. 29 Offices open.
Wed., Dec. 30 Offices open.
Thurs., Dec. 31 Offices closed. Client services will NOT be available.
Fri., Jan. 1 Offices closed for New Year’s Day.
Sat., Jan. 2 Offices closed. Client services will be available 10 am to 4 pm.
Sun., Jan. 3 Offices closed. Client services will be available 10 am to 4 pm.

Customer Support:
If you require assistance during holiday office hours, please contact us:
Email: support@storm.ca
Phone: 613-567-6585 | 1-866-25storm

Emergency and on-call services will operate as normal.

Wishing all of our clients and their families a safe and happy holiday season, and a Happy New Year!

Thanksgiving Long Weekend Office Closures

Thanksgiving Long Weekend Office Closures

In recognition of this year’s Thanksgiving Holiday long weekend, all of our offices will be closed on Monday, October 12.

Client Services will not be available that day. Our regular business hours will begin again on Tuesday, October 13, at 8 am. Emergency and on-call services will operate as normal.

Should you need to get in touch with us, please call 613-567-6585 or e-mail us at support@storm.ca.

We wish everyone a Happy Thanksgiving!

Civic Holiday Long Weekend Office Closures

Civic Holiday Long Weekend Office Closures

In recognition of this year’s August Civic holiday, all of our offices will be closed on Monday, August 3rd.

Client Services will not be available that day. Our offices will re-open for business on Tuesday, August 4th at 8 am. Emergency and on-call services will operate as normal.

Should you need to get in touch with us, please call 613-567-6585 or e-mail us at support@storm.ca.

To assist our Residential Wireless Clients 

An additional FREE 100 GB of data has been/will be added to your account for the months of April, May, June, July and August 2020.

An important Weather Tip From Storm

When you know a lightening storm is looming, keep your modem/router and other electronics safe by turning them off, and unplugging them from the wall.

A direct lightening strike could send a surge of electricity through household wiring, destroying electronic devices and circuits. Unplugging is the best way to ensure that your device is not damaged during an electrical storm, thereby preventing internet downtime resulting from an avoidable repair.

We wish everyone a safe and happy August long weekend!

Canada Day Office Closure

Canada Day Office Closure

In recognition of Canada Day 2020, all of our offices will be closed on Wednesday, July 1st.

Client Services will not be available that day. Offices will re-open for telephone support only on Thursday, July 2nd, at 8 am. Emergency and on-call services will operate as normal.

Should you need to get in touch with us, please call 613-567-6585 or e-mail us at support@storm.ca.

To assist our Residential Wireless Clients 

An additional FREE 100 GB of data has been/will be added to your account for the months of April, May, June, July and August 2020.

We wish you and yours good health this Canada Day

Storm Internet Services helps customers in time of need, holds line on prices

OTTAWA — Storm Internet Services (Storm) wishes to reassure its valued customers that no price hikes are planned during this difficult pandemic period. In fact, to make life easier for users, Storm has boosted data caps by 100 Gb on wireless packages that don’t already feature unlimited data. The firm has also postponed its auto-lock process to keep clients connected even if they fall a little behind on their payments.

Holding the line on prices across the company’s spectrum of broadband packages is the latest of all of the good things Storm has been doing to serve subscribers “already challenged enough” by present circumstances, says Birket Foster, company owner and Chief ‘Enablement’ Officer (CEO).  

The pledge contrasts with reported increases imposed by a couple of prominent competitor ISPs. Storm, Foster emphasizes, will not follow suit, noting how the team at Storm has been going “above and beyond” during the COVID-19 crisis.

Foster points out that Storm continues to actively connect new clients on its network, rolling trucks daily to accomplish those installs. Company technicians are working weekends as well, he proudly says, to install and effect repairs and upgrades as required on what has become especially crucial wireless infrastructure for so many. 

Chief Financial Officer Dan Frangione echoes the CEO while saying of the unchanged prices: “Storm appreciates the fact that the internet is essential, now more so than ever before. We wish to continue providing a quality service without price-gouging our customers all while ensuring the best customer service available”

On the technical side, Chris Reinkeluers explains that Storm benefits from having built a “robust network.” The VP of Network Infrastructure adds, “We do not oversubscribe beyond the capacity of our network. Although we do have some demand issues, it is manageable.”

The need for video and VPNs has proven the mettle of the Storm network.

A growing number of people have been turning to Storm during this pandemic period. One customer recently vouched for the service with a personal email of thanks to the team at Storm, noting that “during this Covid time, my husband and I want to thank you and all the staff at Storm for keeping us connected.” Which is why clients refer their neighbours and family to Storm. “The refer a friend program has proven particularly effective for helping people learn about Storm Internet Service and its reliability,” observes Michel Lalonde, VP Sales.

Among Eastern Ontario’s first Internet Service Providers when established in 1996, Storm has focused on continuous innovation and client-driven service and support that consistently exceed expectations.  The private company serves both residential and small-to-medium sized business clients in Eastern Ontario and provides high-speed access across 8,000 square kilometers of the Ottawa Valley and beyond.  Well known for its ever-expanding fixed terrestrial wireless service, especially in the rural areas, Storm also offers wired packages like DSL in more urban markets as well as fibre for business customers.

Storm Internet undertakes precautionary measures to ensure continued service to our valued customers

Storm is closely monitoring the global and national developments in relation to the COVID-19 pandemic. Contingency plans and processes are in place with a focus on ensuring the safety of our employees and the continuity of service to our clients.

Our core business, network, and client service functions are enabled to work remotely to continue providing our services in the event that employees are unable to access their workspaces.

All non-essential business travel for employees has been restricted. Return to work protocols are in place for employees who have recently traveled abroad. Storm has increased janitorial services in our offices to regularly disinfect workstations and shared surfaces. Additionally, employees have been educated on appropriate hygiene, social distancing techniques and the actions to take should symptoms arise, including self-isolation precautions.

With these precautionary measures and business contingency plans in place, please be assured that Storm is doing all that we can to continue delivering the service you expect from us, should the COVID-19 situation worsen.

Hold on a second! Storm Internet Services already covers Leeds, Grenville and Lanark with the fastest wireless broadband

OTTAWA — Storm Internet Services would like to set the record straight after recent media reports of a broadband internet “gap” in Leeds, Grenville and Lanark.

“We’re very concerned that residents of those communities may have received the erroneous impression that Bell Canada’s planned entry into the fixed, wireless broadband marketplace represents the arrival of something that didn’t exist before and somehow fills a void,” says Storm Internet Services VP Operations and Sales Michel Lalonde.

Above, Storm Internet’s wireless broadband coverage.

“In fact, Storm Internet Services has been blanketing that region with wireless broadband service for many years,” adds Lalonde. “And our customers already enjoy speeds and performance leaps and bounds faster than the LTE service Bell Canada has yet to deploy.”

Bell has made a media splash by visiting local councils, touting its incoming service. At least one resulting news article has made the troubling reference to a broadband “gap” as a consequence.

“We welcome the competition from Bell, quite frankly,” says Lalonde. Storm’s wireless  network, he points out, supplies up to 20/5 performance to clients (20 Mbps download and 5 Mpbs upload). By contrast, Bell’s LTE technology, he says, “can only provide 25/1” and is “nowhere close” to the ultimate 50/10 mandate being sought by the federal government.

The Storm VP also notes that local politicians have been rightfully concerned about the level of mobile wireless service in rural Eastern Ontario. These policymakers would do well, he suggests, “to ask Bell how piggybacking its new service onto its existing cellular LTE network won’t cause undue strain on that critical mobile infrastructure.”

In addition, Lalonde contrasts Storm’s cadre of local service personnel and support staff with those of the telecommunications giant. “There’s no doubt we’re superior on that score. We’re a local Eastern Ontario company, employing local people, and we service our clientele very, very well. It’s a key reason we’re still here and thriving after almost 25 years in business.”

About Storm

As one of Ontario’s leading rural internet service providers since 1996, Storm has focused on continuous innovation and customer-driven service and support that consistently exceed expectations. Storm serves both residential and small-to-medium sized business customers in Ontario and Quebec and provides high-speed internet access across 8,000 square kilometres of the Ottawa Valley and beyond.

Storm Internet Services introduces bigger data and unlimited wireless internet packages

Get ready for a deluge of data on Storm Internet Services’ wireless broadband network — at more economical prices.

Effective October 1st, 2019, the company’s Starter and Silver packages will be UNLIMITED, while Gold and Platinum packages will feature increased data caps as well as the option to buy more a la carte — in 100 Gb increments of only $10 each.

The changes come as Storm streamlines its standard wireless internet offerings into four packages, reducing confusion and meeting consumers’ growing appetite for data.

(Above pricing does not include HST; above pricing includes radio rental but does not include wireless router rental.)

The vast majority of the company’s existing users will also save money as a result of the overhaul. “It’s to the immediate benefit of more than 80 percent of our customer base,” observes Storm Internet Services Vice-President of Operations and Sales Michel Lalonde of the new pricing structure and data revamp.

About Storm

As one of Ontario’s leading rural internet service providers since 1996, Storm has focused on continuous innovation and customer-driven service and support that consistently exceed expectations. Storm serves both residential and small-to-medium sized business customers in Ontario and Quebec and provides high-speed internet access across 8,000 square kilometers of the Ottawa Valley and beyond.

Contact:
Michel Lalonde
VP Operations and Sales Storm Internet Services 613 567-6585 x250 michel@corp.storm.ca dev2.storm.ca

 

 

Above, the coverage area of Storm Internet Services’ fixed wireless network.

Map data: Google, TerraMetrics

Storm’s Perth Ontario Office Relocates to Larger Facility – Effective June 15, 2017

Effective June 15, 2017 Storm will be moving its regional support office at 38 Gore Street East to a larger facility in Perth’s South End Biz-Plex at 2896 Rideau Ferry Road, Unit 106.
The new space will offer Storm additional space for the storage of equipment and it will be more convenient for customers visiting the office, as there will be ample, free parking.
Storm looks forward to offering its current and prospective customers the same level of friendly service.

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The health and safety of our staff and clients is Storm’s highest priority during the Covid-19 pandemic. For this reason, Storm is announcing office closures and changes effective immediately.